When you receive your order, always keep the paperwork that is included with it in case you wish to return or exchange an item. Also, save any emails you receive about you order, as they may provide important information.
A return merchandise authorization (RMA) is required for all returns. You can request an RMA online, or you can call Novelty Products International at 1-951-687-7951 and we will issue one for you. Returns can only be requested within 30 days of the product shipment date. Shipping costs will not be refunded.
Returned items must be in their original packaging and in new condition, or they will be rejected and sent back to you. Specific stores may have variations to this policy. View the return policy at the online store or contact Novelty Products International if you have questions.
Your order must be returned to the merchant shipper in order to receive full product credit, your shipping costs will not be refunded. Contact the merchant shipper for help or assistance in processing a return.
Merchandise will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition and in its original packaging. Shipping costs are not refunded.
If the item you wish to return is inoperable but has no apparent damage, it is considered defective. If you receive defective merchandise, please call Novelty Products International for assistance.
Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with obvious shipping damage, please refuse the delivery. If you have already accepted delivery and then find shipping damage, please call the merchant shipper immediately. You'll find contact information for the merchant shipper in the product box.
If you receive damaged merchandise, please save all packaging material and paperwork -- do not throw anything away! If you attempt to return the merchandise yourself, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Order Questions or Changes
If you have recently placed an order and need information about it or would like to change it, there are a number of ways to contact us. Since we begin processing your order immediately after we receive it, modifications are usually not possible.
Items damaged due to operator error are Subject To the following: NO Refunds will be given for Grippall CNC Bar Pullers which are damaged due to operator error. You my have your unit repaired for a cost which will be much less then having to purchase a new unit. please call or email us for pricing. Return shipping costs are extra.
You can contact us via email at firstname.lastname@example.org or call us at:
PH: (951) 687-7951 Monday - Friday 9 AM - 5 PM PST. (Pacific Standard Time)
TOLL FREE PHONE NUMBER U.S.A. ONLY - 1-877-687-2830